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Catalonia’s Political Uncertainty Prompting Cancellations

The Iceberg has previously reported that ibtm world is proceeding despite the independence referendum tensions in Barcelona. Opinions has also already carried an interview with CVB Director Christoph Tessmar. But now evidence is emerging that Catalonia’s political uncertainty is already costing the region meetings business. Photo: Xfigpower. From editor’s blog at Meetpie.com…

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Barcelona Update: CVB Director Christoph Tessmar

Christoph Tessmar, Director of the Barcelona Convention Bureau, has been discussing the Catalonian independence referendum violence and how the situation affects events coming to the city. From 28th October to 1st November the 25th United European Gastroenterology Week will be bringing in around 15,000 congress delegates to the destination. Includes Turisme Barcelona’s official statement. From tmf dialogue marketing…

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Las Vegas: Thoughts on Current Hotel Security Practice

In the wake of the Las Vegas tragedy, Michael Susong of iJet International has been discussing the state of hotel security. Screening baggage is hard, but vigilance, noticing out of place details, protocols for warning security – and for leaving the area – are all crucial. Photo: C. Mendoza. From Meetings & Conventions…    

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Las Vegas: After the Unthinkable, the Show Still Goes on

The Bellagio fountains continue to spray. Showgirls again take money off visitors. Music and magic spectaculars have reopened their doors. Amid makeshift memorials and a large police presence, Tim Dahlberg describes a struggle for normality after the unthinkable, in a city built on both business and leisure tourism. Photo: C. Mendoza. From Meetings & Conventions…

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Las Vegas: Support, Prayers and Condolences

As America reels from the grim mass shooting in Las Vegas – the deadliest in US history – the country’s meetings and events industry has been reaching out to a destination at its very heart. 58 people were killed and 489 injured by a gunman firing on an outdoor music event. Photo: S. Dizayee. From PCMA……

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Please Stop: A Request of Mother Nature

Harvey, Irma, Jose and Maria have made 2017’s hurricane season one of the grimmest ever. Mexico City is reeling from an earthquake. With meetings cancelled and convention centres becoming mega-shelters, Iceberg partner Northstar has a request for Mother Nature on behalf of these destinations. Please just stop. Photo: Daniel Di Palma. From Meetings & Conventions…

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The Textbooks of Bad Brand Management Get Another Airline Chapter

The Iceberg prefers to cover travel news directly impacting the meetings industry. But like the story of United Airlines before it, British Airways and its IT outage – which grounded flights around the world and caused chaos at Heathrow and Gatwick airports – is in truth a cautionary tale of crisis and brand mismanagement for all to hear. From editor’s blog at Meetpie.com…

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United Airlines: Supporting Passenger Rights

Another view on the United Airlines Flight 3411 debacle tackles the story from a US passenger rights – rather than reputation management – perspective. The Business Travel Coalition’s Kevin Mitchell argues that the legal protections available to passengers need strengthening. He advocates supporting the Airline Passenger Bill of Rights sponsored by Democratic Senator Richard Blumenthal. From Meetings & Conventions…

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United Airlines: While My Guitar Gently Weeps

As lawyers now tuck into the meal United Airlines just made of what should have been an instant and profuse apology, the sorry story of Flight 3411 already merits its own chapter in textbooks of bad brand management. But the carrier has history here: a musical tragedy that became a hit YouTube video. From Martin Lewis at Meetpie.com…

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