With the majority of all U.S. businesses (84%) now using non-cash awards and the majority of top performing businesses (those with the highest revenue growth, customer satisfaction, and employee satisfaction) saying their executives support their non-cash recognition and reward programs as a competitive advantage, the eminent need to understand how to create effective programs becomes clear. This begs the question: What patterns exist in program design among effective non-cash incentive programs?
To this end, the Incentive Research Foundation (IRF) analysed several years of relevant research to identify noteworthy design elements for effective non-cash recognition and reward programs. The study examined effective design patterns for two main incentives program types: employee and sales.
Designing for Successes: Effective Design Patterns for Employee and Sales Programs (IRF website version)