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One of the pillars of ICCA is the unique business culture whereby members are willing to share detailed, commercially sensitive information on meetings they have recently won/handled/organised with other ICCA members. The information can quickly turn into potential clients for participants that represent other destinations and so, together we create huge business opportunities for our…
Learn how to manage destinations through regenerative business models, destination stewardship approaches, and stakeholder engagement methodologies. We are all under pressure: visitor economies, their host communities, the earth, and the vulnerable. We need a new approach to recover, flourish, and thrive. In this course, you will be taken on a 4-month journey to explore and…
For the first time in almost three years, a post-pandemic life is beginning to feel within reach. Despite a new variant brewing, record-high gas prices and rising inflation, the world seems ready to put the pandemic in their rearview mirror. But everything we know about the traveler mindset has changed. Travelers are ready to go….
The Online Learning Center delivers the education you and your team need to stay on top of industry trends and keep your destination relevant and growing. It’s easy and convenient, all online 24/7!
Destination Strategic Planning — we’ve all been there at some point. Meeting with stakeholders, sifting through data, compiling reports, to ultimately end up with a fantastic plan for your destination…that fizzles out in a year. We have figured out how to help you stay the course and keep your plan off the shelf. Join us…
The causes and solutions of violent crime are many and not always easy to deduce, and it is fair to say that both the causes and traditional solutions fall outside of a destination organization’s wheelhouse. This is clearly not an area where destination organizations should be expected to play a leading role. We will leave…
The Professional in Destination Management (PDM) certificate program provides those new to the destination organization side of the industry (less than one year of experience) with cutting-edge education, offering entry-level personnel the critical skills and knowledge necessary to start their careers in the travel and tourism industry. The updated PDM certificate program is now online, available…
With more and more convention centers offering digital services and having digitalized the operations of their facility, there is an increasing risk they might become victim of a cyber-attack. The impact can be very harmful, both for the convention center and for the events taking place. Robert McClure from Paratus, a company specialized in the…
Work alongside industry peers and grow your global network; continue to stay on top of market trends and developments in the exhibition industry. The programme will cover a wide range of relevant industry topics; set to two hours per topic, the online UFI-EMS will allow you to take part in the training in addition to…
Work alongside industry peers and grow your global network; continue to stay on top of market trends and developments in the exhibition industry. The programme will cover a wide range of relevant industry topics; set to two hours per topic, the online UFI-EMS will allow you to take part in the training in addition to…
Work alongside industry peers and grow your global network; continue to stay on top of market trends and developments in the exhibition industry. The programme will cover a wide range of relevant industry topics; set to two hours per topic, the online UFI-EMS will allow you to take part in the training in addition to…
The Roundtables are short and informal meetings, starting with a short introduction by an expert by the topic and followed by an exchange of knowledge and lessons learned between colleagues. Have customer requirements really changed or are we back in 2019? And if they have changed, what is the impact? Best way to find out:…
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